Privacy Policy
Eat Florida Seafood ("we," "us," "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
By using our website (the "Site") or placing an order, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Information you provide directly:
Name, email address, phone number
Billing and shipping address
Payment information (processed securely by our payment processor — see Section 4)
Order history and preferences
Any information you submit through contact forms, account creation, or customer service communications
Information collected automatically:
IP address, browser type, device information
Pages visited, time spent on the Site, referring website
Cookies and similar tracking technologies (see Section 5)
2. How We Use Your Information
We use the information we collect to:
Process and fulfill your orders, including shipping and delivery
Communicate with you about your order, including tracking and delivery updates
Respond to customer service inquiries and freshness/damage claims
Send marketing communications, promotions, and updates (only where you have opted in, and you may unsubscribe at any time)
Improve our website, products, and customer experience
Detect and prevent fraud or unauthorized transactions
Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
Service providers who help us operate our business, such as our website platform (Squarespace), payment processor, and shipping carrier (UPS), solely for the purpose of fulfilling your order
Marketing/advertising platforms (such as Meta and Google), where you have consented to tracking, to help us reach customers with relevant advertising
Legal authorities, if required by law, subpoena, or to protect our rights, property, or safety, or that of our customers
4. Payment Information
We do not store your full credit card information on our servers. Payment is processed securely through Squarespace Payments, which maintains its own security and privacy standards.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Keep items in your cart as you shop
Understand how visitors use our Site
Support advertising campaigns (e.g., Meta Pixel, Google Ads tracking)
You can control cookies through your browser settings. Disabling cookies may affect your ability to use certain features of the Site.
6. Your Choices & Rights
Marketing emails: You may unsubscribe at any time using the link in any marketing email we send.
Access & correction: You may contact us at sales@eatfloridaseafood.com to request access to, correction of, or deletion of your personal information, subject to legal and operational limitations (e.g., we may need to retain order records for tax or accounting purposes).
State privacy rights: Depending on your state of residence, you may have additional rights under state privacy laws.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your information for as long as necessary to fulfill the purposes described in this policy, including order fulfillment, customer service, legal, and accounting requirements.
9. Children's Privacy
Our Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us at:
Eat Florida Seafood
612 Portia Circle Key Largo, FL 33037